Question 1

What is Modern Home Help?

Accepted Answer

A new kind of home maintenance service that pairs busy homeowners with a vetted handyperson. Members get 42 hours of handyman service, 24 visits per year, and convenient app-based booking.

Question 2

Do you offer a satisfaction guarantee?

Accepted Answer

Yes. New members can try us out with a 30-day money-back guarantee.  Those that stay spend dramatically less time on home upkeep, tackle to-dos more efficiently, and save money.

Question 3

How is Modern Home Help different?

Accepted Answer

Modern Home Help was created by busy homeowners and technology experts looking to get more done in less time. We vet top handypeople, hire them directly, and leverage modern technology, so our homeowners enjoy elevated quality, convenience and value, all at once.

Question 4

What services can my handyman perform?

Accepted Answer

Each handyman can do a long list of tasks that will take them 1.5 hours or less to complete. These include minor plumbing like showerhead replacement, drain clearing, minor electrical like installing a smart doorbell, light painting and touchups, electronic wiring, appliance maintenance including for washer/dryer, dishwasher, refrigerator, and water heater, sprinkler head maintenance, and many more generalist handyman jobs.

Question 5

How often will my handyman visit my home?

Accepted Answer

Members can easily book 24 visits per year through our convenient app. Each visit is 1 hour and 45 minutes, including about 15 minutes for cleaning up, documenting work completed, and helping to prepare for future visits (taking measurements, researching materials, etc). Typically a handyperson will complete 2 or 3 tasks during a visit, post photos in your app, and mark each task as completed when done. Any tasks not completed can simply be tackled during your next session.

Question 6

What is included in my subscription?

Accepted Answer

You get access to easily book your dedicated handyperson, who will visit your home for 1 hour 45 minute visits. During visits, your handyperson completes tasks that you create, and also suggests proactive maintenance like replacing HVAC filters, changing light bulbs, cleaning dryer vents, replacing faucet aerators, checking your water heater anode, cleaning your gutters, and dozens of other maintenance tasks many homeowners miss. When jobs are too big or complex for a handyman to perform, we refer members to specialists. Example jobs that require a specialist include resurfacing your driveway, major renovations, tree removal, heavy-duty landscaping, snaking your main water line, replacing shower doors, installing new flooring, replacing your roof, or exterminating pests.

Question 7

What if I need a specialist?

Accepted Answer

For advanced jobs or larger projects that require a specialist, like a plumber, electrician, roofer, or appliance repair expert, we refer members to trusted local service providers, so you save time on larger jobs too.

Question 8

Is service insured?

Accepted Answer

Yes

Question 9

How would we manage parts and materials?

Accepted Answer

However you like. If you want to supply all parts and materials, that's great! Or, if you prefer to have your handyperson save you the trouble of visiting a store or selecting the right materials (e.g. paint), we will shop for you, pass along the cost of materials, and add a flat $20 convenience fee for each service visit where you ask us to buy parts and materials on your behalf.

Question 10

Where in Massachusetts is Membership available?

Accepted Answer

Modern Home Help is currently accepting members in select Boston-area suburbs including Brookline, Concord, Dedham, Dover, Natick, Needham, Newton, Wellesley, and Weston. Want to join the waitlist? Email hello@modernhomehelp.com

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